Search

Complaints to Hackney Council are up 13 per cent and at a four-year high

PUBLISHED: 13:13 22 December 2017 | UPDATED: 13:13 22 December 2017

Hackney Town Hall

Hackney Town Hall

Archant

Complaints to Hackney Council are at a four-year high, having spiked by 13 per cent in the past year.

Some 3,005 grievances were raised in 2016/17 compared with 2.649 in 2015/16 – the majority relating to housing repairs and cleaning (23pc).

Complaints about adult and children’s social care and housing needs have all shot up by 32pc – and with 23 more complaints than the previous year, those to libraries, heritage and culture have risen 79pc.

The rise in complaints against services that don’t normally generate high volumes “should be considered in context to the number of waste collections made or the number of visitors to libraries and parks”, the council says. Breaking figures down, 38pc of complainants had issues about a service failure, 6pc about case management and 6pc about staff behaviour, while 11pc disagreed with policy or a decision, and 10pc were angry about delays or missed appointments.

Latest Hackney Stories

40 minutes ago

Arsenal boss Unai Emery wants to draw fans back to the Emirates for Europa League matches after a low turnout for the Gunners’ 4-2 victory over FC Vorskla Poltava.

15:03

Arsenal boss Unai Emery has hailed midfielder Lucas Torreira after the Gunners’ 4-2 Europa League victory over FC Vorskla Poltava.

15:00

Members of the Tottenham Hotspur Supporters’ Trust have helped raise £75,000 for Prostate Cancer UK over the last three years

14:00

The latest boxing news from Hackney

13:00

West Ham United will want to build on their first win in the Premier League when they host Chelsea at the London Stadium on Sunday.

12:23

Bernd Leno has been speaking to the Islington Gazette after making his debut in the Europa League against Vorskla Poltava at the Emirates on Thursday evening.

12:00

Barkingside boss Michael Walther comes up against former club Clapton when they visit in the Essex Senior League on Friday night, writes Ned Keating.

The experienced manager backed Mauricio Pochettino to guide Spurs out of this current tricky period

PROMOTED CONTENT

‘Fostering has been really positive for me, I have no regrets whatsoever.’

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now


Newsletter Sign Up

Hackney Gazette twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists