Search

Hackney Council’s payment counters to be replaced by self-service machines in cost-cutting move

PUBLISHED: 16:09 28 November 2016 | UPDATED: 10:02 29 November 2016

Hackney Town Hall, in Mare Street.

Hackney Town Hall, in Mare Street.

Archant

Parking permits, visitor parking vouchers, council tax and rent will all have to be paid for online, through the post or at machines when Hackney Council shuts its cashiers’ office next month in a cost-cutting move.

From 5pm on December 23 people will no longer be able to pay by cash or cheque for council services at the payment counters in Hillman Street behind the town hall.

Instead there will be self-service machines there that accept cash and debit or credit cards.

Business rates, leaseholder charges and parking fines can also be paid at the machines.

The council says the closure will save money and “make services more convenient”.

The move is a response to an expected £30 million of expected cuts from central government over the next four years.

The council’s finance chief, Cllr Geoff Taylor, said: “We know that for some people using other ways to pay can be a challenge, but they shouldn’t worry.

“The number of people using the cashier’s payment counters is falling all the time as more residents choose other, easier ways to pay and manage services they receive from the council.

“More people than ever are moving online to shop and use day-to-day services while also paying by card, not because they are forced to but because it is a lot more convenient.”

The council estimates that each time a resident makes contact with one of its workers face-to-face, the cost is over £8, compared to 35p each time a resident pays online and 17p for a direct debit instalment.

Customers who need parking visitor vouchers are being advised to buy them at least two weeks in advance of any visits or to have a stash of vouchers to cover any unplanned visits.

Residents can also pay for council services with ‘All Pay’ which is available in post offices and other shops displaying the ‘All Pay’ logo.

The council has also launched the One Account, which is a free, quick and simple way for residents to use, pay for and manage council services online.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Hackney Gazette visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Hackney Gazette staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Hackney Gazette account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Hackney News Stories

32 minutes ago

There is competition in the air at the Gazette offices as staff vie for the premier position in the Hackney Half Marathon.

The Gazette hunts high and low each week to bring you news of the most interesting and unusual new businesses in Hackney. This week we speak to Gill Wildman who followed her own advice when it came to setting up her new business.

Pupils from Tayyibah Girls School created ‘This is your Life’ style autobiographies for elderly patients at St Joseph’s Hospice in an inter-generational project.

07:00

Diane Abbott met “inspirational” mechanic Errol McKellar at his Hackney garage after being inspired by a speech he gave about his battle with prostate cancer.

Yesterday, 16:15

A congregation of 300 was evacuated from Wesley’s Chapel yesterday, when the electrical room in its basement caught fire because of a faulty fuse box.

Yesterday, 11:59

Two budding Elizabethan ‘Bards’ have won the poetry competition for the visitor centre opening at The Stage development in Shoreditch where the foundations of Shakespeare’s Curtain Theatre were discovered in 2008.

Yesterday, 09:02

Three mentors are being trained up to inspire vulnerable young women in Hackney who are at risk of being drawn into violent crime and gang-related exploitation.

Saturday, March 25, 2017

More than 100 independent firms in Hackney will be offering incentives to get people to recycle more.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read news

HOT JOBS

Show Job Lists