Search

Hackney Council told to pay £20,000 for pensioner’s care home fees

PUBLISHED: 18:07 02 August 2017 | UPDATED: 10:53 03 August 2017

In all, 11 adult social care services in Hackney are rated 'requires improvement' or 'inadequate'. Picture: PA

In all, 11 adult social care services in Hackney are rated 'requires improvement' or 'inadequate'. Picture: PA

PA Wire/Press Association Images

The town hall has been told to cough up £20,000 for a vulnerable woman’s care home fees after an investigation found it dragged its heels assessing her needs.

The Local Government and Social Care Ombudsman, an independent watchdog, said Hackney Council took too long to carry out a care assessment, under-funded her fees for months and even “wasted time” arguing with another council over whose responsibility she was.

Ombudsman Michael King said: “Hackney’s delay left a family with the uncertainty of not knowing whether the council would foot the bill for her care.

“It should not have taken both a solicitor’s letter and my investigation for the council to recognise its duties towards her.

“It is imperative people in need are assessed in a timely fashion. Any doubts about that person’s residency should be referred to the Secretary of State.

“Hackney has agreed to my recommendations and I hope other councils will learn from this complaint.”

The elderly woman, who had dementia, was told she could not return home after a hospital stay in early 2014 and she moved in with her daughter, who arranged for carers to visit daily.

Months later, the struggling daughter moved her mother to a care home outside the borough for some respite.

When she asked Hackney to reassess her mother’s needs, she was told to speak to the borough in which her mother was now living.

But the other authority told the family the woman was still Hackney’s responsibility. Eventually, 10 months after the request was made, Hackney carried out an assessment and found the woman needed serious help with food and nutrition, toileting, dressing and staying safe.

Hackney agreed to fund the placement from October 2015, but would not pay for the period before that.

The family complained via a solicitor and when they were not happy with the council’s response, they complained to the Ombudsman, who ruled Hackney should have paid the fees from November 2014, not October 2015.

The council agreed to settle the bill of £19,898 and pay the family’s solicitor fees. A spokeswoman said: “We fully accept the LGO’s recommendations and findings and have already taken action as requested. Lessons have been learnt to ensure there are ongoing discussions with loved ones in situations like this and we urge people to let us know of any change to their circumstances as and when they arise.”

1 comment

  • " over who’s responsibility she was " This is from a "journalist" - really ? Would someone like tot each them the difference between "Who's" and "Whose" ? Shocking.

    Report this comment

    Michael Brennan

    Wednesday, August 2, 2017

The views expressed in the above comments do not necessarily reflect the views of this site

Latest Hackney Stories

29 minutes ago

The 36-year-old is hoping the team can build on their last two results, but knows Macauley Bonne will be a big miss at Plainmoor

36 minutes ago

England’s women saw their Hockey World League Final gold-medal hopes shattered by a late New Zealand winner in their semi-final on Friday.

07:59

The first Test remains nicely poised after the second day of play at The Gabba, with Australia reaching 165-4 in reply to England’s first innings score of 302.

Jessica Odeleye won this year’s Fiorentini’s Got Talent show after stunning a panel of celebrity judges with her dramatic dance routine, performed to Save Me.

Arsenal boss Arsene Wenger has singled out two talented young guns from his second-string side for special praise – despite losing 1-0 to Cologne in their Europa League clash in Germany on Thursday.

Yesterday, 21:16

Read the transcript of Arsene Wenger’s press conference after Cologne beat Arsenal 1-0 in the Europa League in Germany on Thursday evening

Cologne beat Arsenal 1-0 in their Europa League match in a frenzied atmosphere in Germany on Thursday night.

Yesterday, 17:00

Owner Bobby Kasanga hoping it will be a chance for inmates to learn about rehabilitation and successful stories of life after prision

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now


Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read news

Show Job Lists