Search

Hackney hoping mayor’s office reshuffle will speed up complaint response time

PUBLISHED: 09:08 05 October 2018

Hackney Town Hall in Mare Street.

Hackney Town Hall in Mare Street.

Archant

Hackney’s mayor’s office has struggled to deal with the number of complaints escalated to the council’s top table over the last year.

In 2017/18, 2,967 grievances were lodged with the town hall, down from 3,005 the previous year. But the amount that were escalated increased. Top tier complaints, investigated by the mayor and cabinet, went up from 1,775 to 1,900. The average response time went up from 20 working days to 27.

In a report to go before the council’s scrutiny panel next week, officers suggested it was due to “capacity restrictions” in the mayor’s office, complex cases and the availability of the mayor and cabinet to sign off responses. They wrote: “The priority is on resolving issues before response and ensuring a comprehensive and personal reply, and whilst this has meant the quality of responses are consistently high, this has had an impact on response times.”

Most complaints were about housing repairs and cleaning.

It is hoped a review of the mayor’s office will improve response times.

Latest Hackney Stories

18:00

Ultra-marathon hero Kevin Webber was presented with a cheque for £150,000 after completing seven walking marathons in seven days

The Chilean praised Tottenham Hotspur manager Mauricio Pochettino ahead of the capital clash

14:00

Clapton manager Jonny Fowell says they will not worry about the threats Sporting Bengal pose, but insists they will have to shut down former Tons striker Jay Knight.

13:00

West Ham United return to action in the Premier League on Saturday when they welcome fierce rivals Tottenham Hotspur to the London Stadium.

A teenager has been found guilty of “hunting” and murdering Israel Ogunsola with a knife in central Hackney.

Mauricio Pochettino and Harry Kane urge Spurs to kick on following record-equalling league start

Two east London clubs will go head-to-head at the Mile End Stadium this evening

Wembley Stadium plays host to the second of its three NFL games of the season on Sunday and fans will be hoping that they are treated to a better game than last week’s one-sided contest between the Seattle Seahawks and the Oakland Raiders.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now


Newsletter Sign Up

Hackney Gazette twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists