Search

Rise of Oyster and contactless cards could lead to Overground ticket office closures

PUBLISHED: 14:24 15 September 2017 | UPDATED: 18:17 15 September 2017

The role of ticket offices on the Overground network is set to be reviewed (Picture: David Mirzoeff)

The role of ticket offices on the Overground network is set to be reviewed (Picture: David Mirzoeff)

Archant

Ticket offices on the Overground network are set to be reviewed, with the network’s operator claiming there will be no “compulsory redundancies”.

The move, which aims to make staff more “visible and accessible”, will see each station assessed on an individual basis in response to the growth of Oyster card and contactless payment use.

London Overground, which is operated by Arriva Rail London (ARL), said: “The plans are being developed so that there will not be a need for compulsory redundancies.

“Following the consultations, customers can expect to see improvements to their journey experience, with more staff visible and accessible, from next year.

“In addition, the number of staff employed in permanent mobile revenue protection and security roles across the London Overground network is planned to be trebled by early 2019.

“They will act as a deterrent to crime and anti-social behaviour and assist customers once on their journeys.”

But union bosses have raised concerns about the plans, which come after similar closures were implemented across the Tube network following a series of strikes.

Mick Cash, general secretary of the Rail, Maritime and Transport union said: “RMT is deeply concerned about the proposals which in our view could see the elimination of ticket offices across London Overground.

“Our experience in the past shows that, despite promises to the contrary, the closure of ticket offices leads to the wholesale destaffing of stations with serious consequences for safety and security.”

Manuel Cortes, general secretary of the Transport Salaried Staffs Association, added: “We are extremely disappointed to see Transport for London engaging in a review that may lead to more ticket offices closing.”

Jonathan Fox, Transport for London’s Director of London Rail, said: “The London Overground network has improved enormously over the last decade.

“Over the years we have seen significant changes to how customers use stations and pay for travel and this exercise will enable ARL to consider how best to respond to these and make sure the Overground retains its position as one of the best train services in the UK.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Hackney Gazette visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Hackney Gazette staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Hackney Gazette account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Hackney Stories

15:08

Tottenham are preparing to face “the best team in Europe” on Saturday, but their manager is going to the Etihad to win

14:00

Clapton boss Jonny Fowell wants his side to get on a winning run to keep their chances of the Essex Senior League title alive.

13:30

Lisa Wilson spoke of her late son Tom’s decision to donate his organs this week as health secretary Jeremy Hunt launched a new opt-out plan in England, writes Lee Power.

13:00

Leyton Orient look to avoid an FA Trophy giant-killing when they visit Haringey Borough in the first round on Saturday.

11:35

For this week’s Friday Q&A we have an old school Arsenal fan and passionate Trade Unionist Frank Radcliffe. There can’t be many Gooners still attending who went to the Winterslag away game but loyal Frank was one of them. Read on for his strong views on the club – as well as being held up at gunpoint as an innocent bystander by German police after Sergio Tacchini gear disappeared on a pre-season trip to Bochum in the 1980s...

15:33

Sadiq Khan was in Mare Street this morning to launch his new campaign tackling rough sleeping at St Mungo’s hostel.

10:36

England failed to cash in on centuries from Middlesex’s Dawid Malan and Jonny Bairstow as familiar problems persisted on a fluctuating second day in the third Ashes Test.

09:35

Arsenal boss Arsene Wenger has given his weekly press conference at London Colney. Read on for his views on injuries ahead of Newcastle United, the Arsenal Foundation, the latest on Jack WIlshere, Mesut Ozil and Alexis Sanchez’s contract situation and much more.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now


Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read news

Show Job Lists