Hackney police criticised for 999 delay
Hackney police has apologised to an 80-year-old Clapton woman after ignoring five desperate 999 calls after she was assaulted and robbed at night after letting in a stranger who buzzed her door. - Credit: Archant
Police have apologised for taking nearly two hours to respond to several frantic 999 calls made when a vulnerable 80-year-old woman was robbed in her own home.
Hackney police has apologised to an 80-year-old Clapton woman after ignoring five desperate 999 calls after she was assaulted and robbed at night after letting in a stranger who buzzed her door. - Credit: Archant
Police have apologised for taking nearly two hours to respond to several frantic 999 calls made when a vulnerable 80-year-old woman was robbed in her own home.
Neighbours say they had the attacker cornered in the Nightingale Estate, Lower Clapton – but the slow response time meant he was able to escape.
Maria Santos let the stranger into her Geldestone Road home after he called at her door, but he made off with her flat screen TV and pushed her against a wall when she tried to stop him.
Neighbours rushed to help the former nurse after hearing her “piercing” screams.
You may also want to watch:
They chased the attacker, who was dressed-in-black, as he ran towards Cazenove Road and saw him enter the Nightingale Estate.
Mrs Santos’ carer, Stuart Round, heard her cries from the corner shop and made after the culprit.
Most Read
- 1 How Homerton Hospital staff took on the virus in the first year of Covid
- 2 'They don't care,' says Hackney family living in mould-infested property
- 3 Hackney Wick bar and restaurant opens with Two More Years to go
- 4 Crowdfunder for Prodigy's Keith Flint mural to raise mental health awareness
- 5 Legendary east London graffiti pub to reopen after 26 years
- 6 New traffic measures as school brings pupils onto a single site
- 7 Stamford Hill North and Shoreditch hardest hit during Covid waves
- 8 Letter: Facilities needed to make LTNs work
- 9 Call for spare rooms and properties to help homeless people off the streets
- 10 Eggslut food truck to bring 'edible breakfast cloud' to Shoreditch
He said: “We had them essentially cornered, the drama was unfolding and we made several calls as we waited outside.”
But after an hour the group returned home, realising police were not coming.
Mr Round continued: “This is Hackney – when we punch 999 it’s not to ask the price of eggs. Maria was shocked, the screams were absolutely piercing. When you are 80 you expect a faster response. His next vulnerable victim may not escape serious injury so well.”
Acting inspector Fiona Murphy said “high demand” at the time of the call on April 7 led to the “regrettable delay”.
“Our handlers established the victim was with neighbours and the suspect had run away,” she said.
“The call received a standard response grading, with a target arrival time within one hour.
“Public safety is of paramount importance and we apologise for the anguish caused.”
